Service Delivery / Fulfilment Policy
This policy explains how Noventra Business Inc delivers administrative and business support services. Last updated: July 21, 2026.
1. No physical shipping
Noventra Business Inc provides remote administrative and business support services. There are no physical products shipped unless a separate written agreement specifically states otherwise.
2. Delivery method
Services are delivered digitally through email, video or phone meetings, shared documents, task management systems, client-provided tools, CRM systems, calendars, cloud storage, or other agreed remote communication channels.
3. Onboarding timeline
After payment and written scope approval, onboarding typically begins within 1–3 business days. Onboarding may include a kickoff email or call, request for access, review of tasks, confirmation of communication channels, and creation of an agreed support plan.
4. Typical delivery timelines
- Admin Workflow Review: typically 5–10 business days after required information is received.
- Documentation or SOP projects: timeline depends on scope and is confirmed in the proposal.
- Hourly support: scheduled according to agreed availability and task priority.
- Monthly retainers: begin after onboarding and continue according to the agreed billing cycle and service scope.
5. Client access and information
Delivery depends on the client providing accurate instructions, necessary access, documents, system permissions, and timely responses. Delays in client input may extend delivery timelines.
6. Reporting and completion
For ongoing support, Noventra Business Inc may provide task updates, status summaries, completed-work notes, or monthly support reports depending on the package. For project services, completion occurs when the agreed deliverables are sent to the client or made available through the agreed channel.
7. Support boundaries
Administrative support is limited to the agreed scope. Urgent, after-hours, regulated, high-volume, or specialized work may require a separate written agreement and additional fees.
8. Customer support contact
For delivery questions, clients may email contact@noventrabusiness.com.