Refund Policy

1. Service-based business

Noventra Business Inc provides office administrative and business support services. Because these services require time, preparation, onboarding, planning, communication, and client-specific work, refund eligibility depends on the service type, work completed, and timing of the request.

2. Refund requests before work begins

If a client pays for a project, audit, support block, or first-month retainer and requests cancellation before onboarding, planning, administrative work, access setup, or delivery begins, the client may request a refund of unused fees. Payment processing fees, bank fees, third-party costs, and any work already completed may be deducted where permitted by law.

3. Project and audit services

Fees for completed or partially completed admin workflow reviews, documentation packages, SOP projects, file organization projects, and other project-based services are non-refundable once work has started. If a project is cancelled after work begins but before completion, Noventra Business Inc may provide a partial refund or service credit for unused portions at its reasonable discretion after deducting completed work and incurred costs.

4. Hourly support and support blocks

Hourly support that has already been delivered is non-refundable. Unused prepaid support hours may be eligible for refund or service credit if cancellation is requested before the hours are used and no minimum commitment applies. Unused support blocks expire according to the written proposal or invoice terms if an expiry period is stated.

5. Monthly retainers

Monthly retainers are billed for reserved availability, onboarding, coordination, and agreed support capacity. Retainer fees are non-refundable after the billing period begins. Clients may cancel future renewal by emailing contact@noventrabusiness.com at least seven calendar days before the next billing date, unless a separate written agreement states a different notice period.

6. Missed meetings and client delays

Missed meetings, delayed feedback, missing documents, unavailable access, or delayed instructions from the client do not automatically qualify for a refund. Noventra Business Inc will make reasonable efforts to reschedule and continue service delivery within the agreed scope.

7. Third-party costs

Third-party software fees, subscriptions, platform charges, payment processing fees, rush charges, contractor costs, or other pass-through expenses are non-refundable once incurred, unless the third-party provider separately issues a refund.

8. Dissatisfaction process

If a client is dissatisfied with service delivery, the client should email contact@noventrabusiness.com within five business days of the relevant issue and describe the concern. Noventra Business Inc will review the issue and may offer a correction, revised deliverable, service credit, partial refund, or other reasonable resolution depending on the circumstances.

9. Refund timing

Approved refunds are generally submitted to the original payment method within 5–10 business days after approval. Banks and payment processors may take additional time to post the credit to the customer account.

10. Chargebacks and disputes

Clients are encouraged to contact Noventra Business Inc first so we can review and resolve billing concerns. Filing a chargeback or payment dispute for delivered services may pause active services while the matter is reviewed.